The employer’s guide to sickness absences

This guide will provide you with all the basics you need to know about employment law for sickness absences. There is also a section for guidance on how to avoid common risks.

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What are the effects of employee sickness on employers?

Almost 150 million working days were lost because of sickness or injury last year, with absence having a negative costly impact on employers. The productivity, workplace environment and efficiency of work teams were also greatly affected.

Surveys have revealed that employees who stay off work on sick leave for four weeks or more, were unlikely to return to work. Employers need to address sickness issues before they worsen, and ultimately impact the business.

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    How to observe sickness absences

    All businesses should implement a monitoring system for absences. You will need to choose a point at which the employee reaches with the amount of absence. Once this has been reached employers will need to address the issue.

    For example, employers could implement this by calculating five days of absence within a certain period. Another way could be to use the Bradford Factor system.

    This is based on a points system that is based on the frequency and length of an employee’s absence in a given time. There’s also a trigger point at which action must be taken towards the employee.

    a women sits in the office on her laptop sick with tissues

    Return to work meetings

    Return to work (RTW) meetings should be held with employees once they have returned to work after any sickness absence.

    This is even after one day of absence. They can also help deter employees from faking illnesses.

    In the meeting employers should discuss:

    • Why the employee was absent.
    • How they are feeling now they are back at work.
    • Is there anything you can do to assist their continued attendance at work.
    • Any other issues such as notifying the employee of how much absence they have left on the company monitoring system before it becomes an issue.

    Return-to-work meetings can overturn employer absence requirements to make acceptable changes for certain employees under the Equality Act 2010.

    For example, this meeting could be used to discuss amendments for disabled employees. This could be because their GP believes their working environment needs to be adjusted to lessen absences.

    Employers have a duty of care to make reasonable adjustments. If they are not reasonable you do not need to take them.

    Presenteeism

    Presenteeism is when an employee turns up to work ill when they should have been absent. Although it might promote sickness absence, it’s important employers encourage genuine sickness absence in a reasonable way.

    Sick employees have negative effects on the workplace. These include factors such as:

    • It takes longer for the employee to become well again.
    • It spreads illness throughout the workplace.
    • It lowers ill employees’ productivity when carrying out their work.

    a women at work sneezes in the office into her arm

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    What can employers do when employees abuse sickness absence?

    Employees who exploit the absence system should be disciplined. You must only do this if it’s reasonable to do so.

    Many company policies will state that false sickness is a disciplinary offence. In these cases, a reasonable investigation should be conducted to distinguish the falsification of the absence.

    An excuse that sounds false to you could actually be an appropriate reason for employee absence.

    For example, if an employee calls in to say they have hit their head whilst exercising, it could in fact stop them from operating heavy machinery or driving.

    Another example could be an employee who is still undergoing other work or activities rather than resting and staying home. This might be insufficient evidence in proving the person is sick as it could be stress-related sickness.

    a women hold her head at work as she is sick

    What can employers do with false sickness absence?

    Once you have investigated the sickness absence and have good evidence that the employee’s sickness was false, you can discipline them.

    You could withhold pay over and above the Statutory Sick Pay (SSP). This is subject to whether you have a company sick pay scheme and what the terms are within this scheme.

    Disciplinaries could also be given because of frequent absences. Your disciplinary procedures and absence monitoring systems should make this clear.

    It should also be obvious what absence level or trigger this will occur at. Frequent single days of absence will likely result in quicker disciplinary action than long periods of sickness.

    It can seem harsh when you take disciplinary action against an employee. Even more so when they are genuinely sick.

    However, you don’t want to encourage an absenteeism working environment.

    Employers will likely need to make reasonable adjustments to trigger points or disciplinary action if the sickness absence is because of a disability. This is because disabled employees do not see any unfavourable treatment in comparison to others.

    a sick person grabs a tissue at home

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    Employee Assistance Programmes (EAPs)

    Employee Assistance Programmes are systems that employers provide employees with to offer support. This could be by phone, online or face-to-face counselling services.

    The support ranges from personal issues such as money and childcare to health issues such as stress and depression. Offering this service to employees helps them resolve their issues instead of having to take sick leave.

    an employee on the phone to an EAP

    Get expert help on employee sickness absence

    It can be hard to know if employees are genuinely sick. That’s why it’s important to take sickness absence seriously. Some cases may put a strain on your business and you might consider dismissing an employee. This can be a hard process to navigate, especially when you need to dismiss fairly and reasonably.

    Unfair dismissals and wrongful dismissals can lead to costly employment tribunals. So, it’s important to ensure you have followed the correct procedures.

    That’s why we offer 24/7 HR and employment law advice at Employers Direct. We take care of everything from all the legal processes to advice on dismissing the employee.

    Want to find out more? We provide free legal advice and will help you decide the best course of action. Contact us at 0800 152 2287 or click here. 

    Employers Direct offers FREE HR Advice to businesses of all sizes, within any industry in the UK. Our qualified HR advisors are here to offer your business confidential, in-depth, actionable advice on any HR query or issue you may face.

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    FAQs

    We’re here to answer any questions you might have with expert ease.

    Statutory Sick Pay is paid to employees by an employer when they are off work sick for longer than 3 consecutive workdays but less than 28 weeks.

    Statutory Sick Pay (SSP) is £99.35 a week for up to 28 weeks.

    Employers start paying when an employee is sick for at least 4 days in a row.

    Discrimination

    There are many different types of discrimination in the workplace. That’s why at Employers Direct we give employers professional advice and support 24/7.

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    Harassment

    Dealing with harassment claims, especially sexual harassment at work can be tough for an employer. We give free expert advice to help solve any issues.

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    Bullying 

    If you’re an employer struggling with bullying in the workplace and a claim has been made, we will support you.

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    We have years of experience advising employers on HR issues and employment disputes.

    As experts in all employment law issues, we’re here to provide step-by-step advice based on the official ACAS code of practice.

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